Bradley County Movers operates with an in–house crew. We do not subcontract jobs to a third–party broker chain. Below is how we hire, what we check before someone joins the crew, and how we run accountability when something goes wrong on a move.
How we hire
Our crew is W–2 full–time, not 1099, and not staffed through a day–labor service. When we open a position we hire local: Bradley County, Polk County, McMinn County. The standard for joining the crew:
- Background check: We run a national criminal background check and a 7–year motor vehicle record (MVR) check before any hire. Required for everyone — movers, drivers, packers.
- Physical capacity: Movers handle up to 80 lb solo, 200+ lb with a partner. We test on day one (a small dolly + a refrigerator simulator).
- DOT medical certification for drivers: Anyone who drives the truck holds a current DOT medical card. We verify before the first shift.
- Two–week supervised period: New hires ride along with Marcus (local crew chief) or Derek (long–distance) for two weeks before running their own jobs. They learn our specific packing standards, our walk–through process, and how we handle COIs.
What we check on every shift
Before the truck rolls out of 1820 Keith Street NW each morning, the crew chief on shift runs a four–point check:
- Truck condition: Tires, lights, load straps, dolly count, pad count. Logged in a paper checklist Wes reviews weekly.
- Inventory match: The crew chief verifies the inventory on the written quote matches the truck capacity assigned for the day.
- Access notes: Krista flags building access constraints (freight elevator hours, HOA notification requirements, COI delivery) on the dispatch sheet. The crew chief reads them before leaving.
- Customer contact: The crew calls the customer 30 minutes before arrival window. No surprises.
How we run accountability when something goes wrong
We have damaged items. Every moving company does. What separates a real company from a broker chain is what happens after.
- Open the claim same–day: We give you the claim form before the crew leaves your destination. You document anything off, you sign, we sign, both keep a copy.
- Standard cargo coverage: $1M cargo liability on every move. For interstate moves the federal default is $0.60/lb — we always recommend Full Value Protection upgrade for fragile or high–value shipments.
- Claims are handled in–house: No broker in between, no “not our crew” runaround. Wes signs off on every claim resolution personally.
- If we drop the ball: We refund the relevant portion of the flat–rate or repair/replace the damaged item, whichever the customer prefers. No fine print.
What we do not do
- Subcontract your move to a third–party carrier we did not hire.
- Use day–labor staffing companies that send unfamiliar movers.
- Sell your move details to a broker network.
- Ghost you after a claim is opened.
If you have a question about our hiring or our claim–handling process before you book, call (423) 555-0148 — Wes will pick up if Krista is on another call.